David Prentice is one of North America's most dynamic Keynote Speakers. For over twenty years, he has worked on sales, marketing and specialized customer service training projects with a down-to-earth, practical approach with many of North America's most progressive organizations.
Dave's client base reads like the "Who's Who" of the Fortune 500 and have included: AT&T, IBM, Deloitte, Rogers, Bell, RBC Bank, TD Bank, M&M Meat Shoppes, Novartis, Bayer, GlaxoSmithKline, the Berkshire Hathaway Group, Net Jets, CIBC World Markets, Microsoft, Manulife, Walt Disney, Nissan, and Honda.
Dave believes that professionals who provide exceptional service not only “wow” the client but also motivate themselves, their teammates and create a positive service culture.
Whether the organization is from the private or public sector the opportunity to deliver value is what makes the client customer experience exceptional. The “customer experience” is the platform for building trust, delivering value and creating a perception of excellence.
Dave engages, excites and educates his audiences with practical ideas and communication models that work.
Prior to starting his consulting firm, Dave held a variety of senior sales, sales training and client services management positions with the Xerox Corporation, both in Canada and at the Xerox International Training Center in Leesburg, Virginia.
He is a strong believer that "learning never stops".